Shipping policy

Shipping Policy

Thank you for choosing Dawn Glow. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so you can start waking up to natural simulated sunlight without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible sunrise alarm clocks, daylight therapy lamps, bedside sleep lights, and wellness lighting accessories delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each wake-up lamp undergoes optical diode brightness audits, speaker frequency checks, touch-sensor calibration, and protective shock-cushioned packaging prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via standard carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and courier parcel handling.

4. Anti-Shock Protective Packaging & Order Tracking

To safeguard optical diffusion domes, internal LED driver electronics, and digital clock displays from transit vibration or impact, all Dawn Glow products are encased in custom molded high-density foam buffers inside reinforced corrugated master cartons. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Dawn Glow is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.